https://bpha.current-vacancies.com/RSSFeeds/Vacancies/BPHA?feedID=E3FF7EC6C9DE4CD6A8DD78AA3E8BFC9C bpha RSS Feed https://bpha.current-vacancies.com/Jobs/FeedLink/3459078?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Housing+Officer+Opportunities+&l= 2024-04-26T12:21:38Z 969435 Housing Officer Opportunities 3459078 Housing Officer Opportunities 30/04/2024 23:59:00 Daventry, Leeson Court, Towcester & Candleford Court Brackley NN12 6JW £32,821 per annum including car allowance for full time role (Towcester & Brackley) £12,495 per annum for part time role (Daventry) NTX969435 We have two opportunities to work in our Extra Care Schemes across Northamptonshire. We are looking for self-motivated individuals to provide intensive housing management support. You will be responsible for the management of tenancies and duties include: – completing support plans for residents, monitoring rent accounts, and re-letting our void units, as well as providing day-to-day housing support to customers. The hours can be worked flexibly Monday – Friday between 9am and 5pm and can be negotiated to consider personal needs and business needs.    Housing Officer – Independent living without care - Permanent, Part time (15 hours per week) We have a part time position available to work in our Independent Living Scheme in Daventry. Access to your own vehicle and full driving licence is preferred. Housing Officer – Extra Care - Permanent, Full time (37 hours per week) We have a full-time position available to work across two of our extra care schemes in Towcester & Brackley in Northamptonshire. Due to travelling to and from our schemes, you will be required to have a full driving licence and access to a vehicle.   What you will be doing:       Assessing incoming residents with care and support needs to ensure they can independently maintain a tenancy    Providing support to residents to offer activities to the scheme    Managing a budget and identifying the needs of the scheme    Assessing the housing and support needs of customers.     Supporting any scheme-based employees such as Maintenance Officers, Compliance Officers and Cleaners, providing appropriate guidance and supervision Remaining fully engaged in all housing related issues including arrears and money management, ASB and repairs/maintenance of household.       Overseeing the health, safety and maintenance of the building, ensuring that compliance requirements are met.      We’d love to meet someone with:        Experience of working with people with vulnerabilities.      Experience of working within a Housing environment.      A passion for working with people to achieve their goals    Good organisational skills and the ability to prioritise tasks    Ability to manage and prioritise a varied and busy workload.      Ability to lone work and make reasoned decisions.      Experience of dealing with safeguarding vulnerable people    Good IT abilities     Amongst what we offer you is:    A competitive salary £32,821 per annum including car allowance for full time role (Towcester & Brackley) £12,495 per annum for part time role (Daventry) 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service)  A generous contributory pension scheme   Enhanced family leave     Private health care   Free life assurance   Access to an extensive suite of wellbeing services and tools including a digital gym   Opportunities for learning and development   Discounted gym membership   Retail discount scheme   Please note the successful candidate will be required to complete an enhanced DBS application and this will need to be returned and verified by bpha before a start date can be provided.  Closing date: 30th April 2024 Interviews will be arranged throughout the campaign.  We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. https://bpha.current-vacancies.com/Jobs/FeedLink/3464870?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Assistant+Director+-+Marketing+and+Sales&l= 2024-04-26T12:21:38Z 986393 Assistant Director - Marketing and Sales 3464870 Assistant Director - Marketing and Sales 06/05/2024 23:59:00 Bedford (Hybrid Working) MK41 7BJ £80,000 per annum NTX986393 Permanent Full time (37 hours per week) bpha has a strong reputation in the affordable housing sector delivering high quality, value for money services for customers and developing energy-efficient, sustainable and affordable housing to help meet housing need across our area of operation. With a turnover of £171m, managing over 19,500 homes and employing 500 staff, most of our activities are centred around Bedford, Milton Keynes and Cambridge. We are clear in our ambition to help build and grow communities where people can live happily in a home they can afford. Our current Assistant Director of Marketing and Sales will soon be retiring, and we are therefore looking for someone to take on this vital and rewarding role and lead our Marketing and Sales function to help realise our growth ambitions. Reporting to our Executive Director of Development & Sales, this is an important role to ensure that excellent sales performance is maintained and that we build the right homes in the right locations which meet the needs of our customers, providing them with excellent levels of service at every step of their home-buying journey with us. We are looking for candidates with a strong knowledge of the intermediate housing market, low-cost home ownership products and selling homes for outright sale, together with secondary transactions including staircasing and resales. What the role responsibilities will be: Providing effective leadership to the Marketing and Sales and Homeownership Teams within the Development and Sales Directorate. Delivering a proactive Marketing and Sales Strategy to maximise sales rates and values and minimise levels of unsold stock. Providing accurate performance reports together with strategic, evidence-based market overviews and advice in relation to the wider housing market. Represent the Development and Sales team at Corporate level as required and develop a network of close working relationships with other major external stakeholders regionally and nationally. Directly support the Director of Development and Sales and act as their deputy as required. Act as a champion on the delivery of good quality homes and excellent customer service within the Marketing and Sales team and the wider organisation. We are looking for candidates with: Excellent leadership skills and proven experience of managing teams through setting and monitoring performance targets and incentivising staff. Proven high level financial skills and awareness, managing substantial budgets including financial planning and budget setting. The ability to think strategically and creatively producing innovative solutions to complex problems. Excellent knowledge of the development of intermediate housing tenures and other products. Thorough knowledge of the sales and conveyancing process for newbuild and existing asset sales, shared ownership staircasing and other transactions. Experience of exceeding stretched sales targets on new home sales – exceeding income targets, minimising expenditure. Demonstrable experience of working in partnerships at senior level with internal and external stakeholders. Demonstrate experience of strategic thinking and use of an appropriate range of techniques to plan and manage processes and projects Proven experience of brand development. A degree level education in a related subject is desirable. Amongst what we offer you is:   A competitive salary of £80,000 per annum 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Hybrid working Please note the successful candidate will need to complete a basic DBS application.  It is essential that the successful applicant has a full UK driving licence and access to a vehicle to be used during working hours. You would be welcomed into an ambitious, forward thinking, professional and customer focused organisation. We value diversity and inclusion across the organisation and encourage a positive working environment where colleagues can bring themselves, their life experiences and knowledge to contribute to our ongoing success and growth. Closing date: 6th May 2024 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. https://bpha.current-vacancies.com/Jobs/FeedLink/3472087?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Junior+Business+Systems+Specialist&l= 2024-04-26T12:21:38Z 992295 Junior Business Systems Specialist 3472087 Junior Business Systems Specialist 13/05/2024 23:59:00 Bedford (Hybrid) MK41 7BJ £33,152 per annum NTX992295 We are currently looking for a Junior Business Systems Specialist to join our team. The main purpose of this role is to support and maintain our application systems in order to deliver a high availability, well managed and coherent applications architecture. What you will be doing: Providing 3rd line application support. Liaising with suppliers to undertake configuration changes to core systems such as patches, upgrades, hot fixes or service packs. Supervising and monitoring core systems to ensure consistent availability to the business. Creating and maintaining knowledge based support documents. Working with and assisting the training team to recommend appropriate training for end users. Participating in the design, implementation and testing of improvements to the core business systems. We’d love to meet someone with: Experience of working within a 2nd or 3rd line support environment. Experience of working on technical projects. The ability to manage a high and varied workload, balancing conflicting priorities as required. Ideally experience of working with MS Dynamics and Orchard Housing. Ideally experience of working within the social housing sector. Amongst what we offer you is: A competitive salary of £33,152 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Successful candidates will need to complete a basic DBS application. Please note shifts are Monday - Friday, between the hours 8am and 8pm but typically Mon-Thurs 9am-5pm Friday 9am- 4:30 pm but you can work flexibly to achieve a work/life balance willing to consider alternative options for the right candidate. Closing date: 30/04/2024 Interviews will be held as soon as possible We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. https://bpha.current-vacancies.com/Jobs/FeedLink/3462159?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Surveying+Services+Officer&l= 2024-04-26T12:21:39Z 992754 Surveying Services Officer 3462159 Surveying Services Officer 02/05/2024 23:59:00 Bedford (Hybrid) MK41 7BJ £30,216 per annum NTX992754 Fixed term contract – 12 months Full time (37 hours per week) We currently have an exciting opportunity for a candidate to join bpha’s In House Maintenance Service, who make a difference to our customer’s lives everyday by delivering a high-quality repairs service designed around them. We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well. Would you like to be a part of our new in-house repairs & maintenance service where you are valued as a key member of our workforce and can truly make a difference to our customer’s lives? Bpha are looking for a Surveying Services Officer to be responsible for the day-to-day scheduling of our repair’s inspectors, stock condition surveyors and building surveyors. You will be an effective part of the wider In-House Maintenance Services team and support cross functional working. Delivering a service which understands the needs of our customers and delivers a positive outcome for them. You will work with all areas of the IHMS and the wider bpha business to ensure we deliver a true solutions-based approach to our customers repair needs. What you will be doing: You will work as an effective member of the IHMS team, ensuring that our Surveying Services team are only assigned inspections that they are trained and competent to complete You will have a customer centric, right first-time attitude, and live our corporate values, ensuring that you deliver a service which demonstrates our desire to understand the needs of our customers and deliver a positive outcome for them. Working collaboratively with other members of the IHMS and other bpha colleagues on finding solutions where resourcing issues arise and where there is potential for service failure, ensuring we deliver the best outcome for our customers and maintain our KPI’s Responsible for ensuring you and your team’s adherence and compliance to bpha standing orders, financial regulations, policies, and procedures We’d love to meet someone with: Experience of working within tight time restraints, overcoming logistical challenges, and planning Minimum 2 years in logistical planning or other comparable scheduling service An organised approach to work, with a positive attitude and able to manage time effectively and efficiently Good general organisational, problem-solving, communication and IT skills Commitment to providing great customer service Educated to GCSE or equivalent levels Amongst what we offer you is: A competitive salary of £30,216 per annum 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Hybrid working Please note the successful candidate will need to complete a basic DBS application. Closing date: 2nd May 2024 Interviews will take place throughout the recruitment campaign We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. https://bpha.current-vacancies.com/Jobs/FeedLink/3462340?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Healthy+Homes+Coordinator&l= 2024-04-26T12:21:39Z 992815 Healthy Homes Coordinator 3462340 Healthy Homes Coordinator 02/05/2024 23:59:00 Bedford (Hybrid) MK41 7BJ £26,300 per annum NTX992815 Permanent Full time (37 hours per week) An exciting opportunity has arisen for the full-time role of HHSRS Co-Ordinator in bpha’s Building Services Team. As the HHSRS Co-Ordinator, you will be responsible for providing an effective co-ordination and administrative support service for the building services team. You’ll monitor, manager and report compliance with statutory and non-statutory health and safety obligations (in line with legislation & bpha policies and procedures). You will communicate clear and accurate information to residents. If you are successful in this role you will: Ensure that updates are processed in a timely manner Ensure the asset management system (Asprey) is kept up to date at all times Work collaboratively across the IHMS department to ensure accurate records are kept. Please take a look at the full role profile that is attached to this job advert to see more detail on duties and responsibilities for this role. The right candidate will have: Knowledge and experience of interpreting and updating data accurately Experience of providing excellent customer service and showing and understanding of and commitment to equality and diversity, in all aspects of work A good working knowledge of MS Office software Previous demonstrable experience working with large quantities of data of various types Good communication skills, both written and verbally committed to providing excellent quality information to both internal and external stakeholders where required We are looking for someone who has: A good working knowledge of Asprey or other social housing compliance systems Knowledge and understanding of health and safety legislation affecting Social Landlords Excellent attention to detail and ability to achieve thoroughness and accuracy when validating data across complex areas and provide accurate reports Ability to work collaboratively with other departments to provide the most effective service possible, assisting others as and when required to achieve this. Amongst what we offer you is: A competitive salary 28 days holiday PLUS Bank Holidays (Rising with length of service to 33 days) A generous contributory pension scheme Private health care Free life assurance Enhanced Family Leave Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme The closing date for applications is 2nd May 2024– we reserve the right to close this vacancy early if it is deemed a suitable number of applications have been received so please submit your application ASAP. Interviews will be held throughout the process. https://bpha.current-vacancies.com/Jobs/FeedLink/3459171?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Senior+Housing+Officer+(Home+Ownership)&l= 2024-04-26T12:21:39Z 995219 Senior Housing Officer (Home Ownership) 3459171 Senior Housing Officer (Home Ownership) 30/04/2024 23:59:00 Bedford (Hybrid) MK41 7BJ £36,000 per annum including car allowance NTX995219 Permanent 37 hours per week (Monday to Friday)  We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed.   What you will be doing:     Engaging with customers internally and externally to improve key areas of Home Ownership housing management Maximising income collection of rent, service charges and major works invoices  Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide Supporting the management and delivery of specific projects and lead on smaller projects We’d love to meet someone with:      Excellent customer service skills putting the customer at the heart of what we do. Experience of tenancy/lease and neighbourhood management Knowledge of Lease and Home Ownership products    Strong negotiation and influencing skills.    Exceptional problem-solving skills and decision-making Excellent time management and organisational skills IT literate and ability to adapt to new software.     Excellent numeracy skills and an ability to understand, analyse and manipulate information and data Ability to work in isolation away from colleagues     Ability to deal with confrontation.    Due to the nature of the role a full driving licence and access to a vehicle is required   Amongst what we offer you is:     A competitive salary 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete an enhanced DBS application.    Closing date: 30th April 2024 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. https://bpha.current-vacancies.com/Jobs/FeedLink/3455094?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Communications+Officer&l= 2024-04-26T12:21:39Z 995679 Communications Officer 3455094 Communications Officer 26/04/2024 23:59:00 Bedford (Hybrid) MK41 7BJ Circa £27,436.30 per annum NTX995679 Permanent Full time (37 hours per week) Can your words make a difference? We’re looking for someone who is passionate about comms to join our team. As Communications Officer you will help to shape our communications for all customers and colleagues across multiple channels. This is a hybrid role where you’ll work predominantly from home connecting regularly with the team, as well as spending time in the office. Your responsibilities will include: Writing content for a variety of digital channels including colleague intranet, websites, email newsletters and social media as required. Acting as Intranet Editor and Website Editor ensuring content is regularly refreshed and kept up to date. Acting as a first point of contact for incoming enquiries to the Communications Team – both internal and external Undertaking administrative tasks to support the smooth running of the department. Commissioning, managing and delivering content from creative agencies. Supporting the team to manage the annual colleague conference and any other events. Supporting the delivery of the digital strategy in order to grow and develop our digital offer to customers, colleagues and stakeholders. Playing an active role in the Communications Team to provide a proactive and responsive service that enhances the bpha brand. We’d love to meet someone who has: Good copywriting and proof-reading skills Knowledge of using and developing content for print, digital and social media channels Experience of website and intranet editing using CMS One year’s communications or similar experience of producing written communications for a range of audiences and channels An understanding of what makes engaging content. Experience of interpreting complex information into plain and effective communications The ability to manage and prioritise a range of tasks and projects. Amongst what we offer you is: A competitive salary of circa £27, 436 28 days holiday PLUS Bank Holidays Hybrid working A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme A supportive and motivated team. Successful candidates will need to complete a basic DBS application. Closing date: 26th April 2024 Interviews will take place throughout the recruitment campaign so please apply asap We reserve the right to close this recruitment if we receive a suitable number of applications. Please submit applications as soon as possible. https://bpha.current-vacancies.com/Jobs/FeedLink/3459266?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Electrician&l= 2024-04-26T12:21:39Z 996029 Electrician 3459266 Electrician 07/05/2024 23:59:00 Bedford and surrounding areas MK41 7BJ £32,000.00 to £40,000.00 dependant on qualifications and experience NTX996029 Full Time (40 hours per week) Hours are on a rota basis between 08:00 – 17.00pm Monday – Friday Occasional weekend and evening shifts In this role, you will have use of a company van and power tools. We currently have an exciting opportunity for a candidate to join bpha’s In House Maintenance Service, who make a difference to our customer’s lives everyday by delivering a high-quality repairs service designed around them. We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well. Would you like to be a part of our new in-house repairs & maintenance service where you are valued as a key member of our workforce and can truly make a difference to our customer’s lives? Are you an experienced qualified Electrician? If so, we want to hear from you…. Our customers are at the heart of everything we do and especially the services we deliver. Repairs and maintenance services affect our customers personally, impacting their quality of life and satisfaction with their home. So, to provide the very best service possible, we are bringing our repairs and maintenance service in-house. We are looking for skilled Electricians who are passionate about delivering not only high standards of work, but also an excellent service to our customers. These roles will be working in our customers homes’ as well as void properties. You will be the face of bpha in our customers' homes therefore we are looking for friendly professional tradespeople of all backgrounds. Customer service is hugely important at bpha so we are looking for empathetic team members who are considerate, respectful and keen to provide a right first-time positive customer experience. Demonstrating our values and supporting our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us. You will join us with your experience and trade skills ready to cover a wide range of electrical related repairs within our customers’ homes. You will be supported by a comprehensive people management structure, with regular training updates, one to ones and appraisals to help you embrace challenges, growth and development. Health, Safety and Environmental awareness is a top priority at bpha to keep you and our customers safe and to minimize our impact upon our wider environment. We’d love to meet someone with: Excellent knowledge of domestic electrical installations, with proven experience is diagnosing, repairing, and resolving issues. Good and relevant health and safety knowledge. C&G Certificate 18th Edition IEE Wiring Regulations as a requirement C&G 2391 Inspection and Testing Certificate (preferable) NVQ Level 3 in Electrical Installation and AM2. Certificate in Electrical Installation Parts 1 and 2 (or approved equivalent). Experience of working within tight time restraints. Full clean driving licence. Amongst what we offer you is: A competitive salary of £32,000.00 to £38,000.00 dependant on qualifications and experience 28 days holiday PLUS Bank Holidays (Rising with length of service to 33 days) A generous contributory pension scheme Private health care Free life assurance Enhanced Family Leave Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete a basic DBS application and provide two referees. Closing date: 7th May 2024 Interviews will be on going throughout the recruitment process We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. https://bpha.current-vacancies.com/Jobs/FeedLink/3461850?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Property+Services+Coordinator&l= 2024-04-26T12:21:40Z 996851 Property Services Coordinator 3461850 Property Services Coordinator 02/05/2024 23:59:00 Bedford (Hybrid) MK41 7BJ £26,300 per annum NTX996851 Permanent Full Time (37 hours per week) Hours are 09:00 – 17.00pm Monday – Friday We are looking for a Property Services Coordinator to join our busy team and oversee a range of diverse administrative duties. As a Property Service Coordinator, you will play a pivotal role in ensuring the smooth operation of our processes, managing a high volume of responsive repair queries ensuring a quick turnaround in response times, as well as processing payment of invoices using the Orchard and Total Mobile systems. Experience with these tasks would be beneficial but not mandatory as training will be provided. You must have good communication skills to be able to work well with the wider team and contractors. A good working knowledge of Microsoft Office software, Asset database software alongside housing management software packages is desirable. Attention to detail is very important and the need to identify and flag any discrepancies. Good organisational skills and the ability to prioritise workload is essential. Knowledge and experience of construction repairs and maintenance or previous experience within a repairs service and/or customer contact team would be beneficial but not essential. Please see full role profile for further details. Essential skills Experience of Microsoft Office, Asset database software or housing management software packages. Customer service experience Good communication skills Experience generating repair requests and processing invoices Amongst what we offer you is: A competitive salary of £26,300.00 to £30,975.00 dependant on qualifications and experience 28 days holiday PLUS Bank Holidays (Rising with length of service to 33 days) A generous contributory pension scheme Private health care Free life assurance Enhanced Family Leave Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete a basic DBS application and provide two referees. Closing date: 2nd May 2024 Interview date: To be Confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. https://bpha.current-vacancies.com/Jobs/FeedLink/3473388?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Home+Ownership+Assistant&l= 2024-04-26T12:21:40Z 997036 Home Ownership Assistant 3473388 Home Ownership Assistant 07/05/2024 23:59:00 Bedford (Hybrid) MK41 7BJ £22,155 per annum NTX997036 Fixed term contract – 6 months to start Full time (37 hours per week) We are currently seeking a Homeownership Assistant to support the Home Ownership team acting as a first point of contact for customers, managing enquiries and ensuring a seamless customer experience. You’ll deliver a timely, customer focused experience for purchasers, vendors and our current homeowners in order to maximise sales income and surplus. This role is a hybrid working role, you are required to work two days at our head office in Bedford and three days working from home. You may also be required to work additional days in the office as and when your role and the business requires you to do so, living at a commutable distance to the office is essential. There is opportunity for personal and professional growth within our Home Ownership team if desired. What you will be doing: Answering customer calls and emails, providing correct information or referring to colleagues as appropriate. Delivering a timely, customer focused experience for purchasers, vendors and our current homeowners in order to maximise sales income and surplus. Meet or exceed targets and continually show a proactive approach to create enquiries and leads, as well as suggest new ideas and improvements to our ways of working. Accurately recording and maintaining systems. We’d love to meet someone with: Strong customer service skills (email, phone and face to face). Strong administrative skills (CRM systems, MS office and telephone systems). The ability to work in a busy, fast-moving sales environment. A self-motivated, driven, proactive approach. Some knowledge of Low-Cost Home Ownership (advantageous). Amongst what we offer you is: A competitive salary of £22,155 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete a basic DBS application. Closing date: 7th May 2024 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. https://bpha.current-vacancies.com/Jobs/FeedLink/3471054?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Service+Charge+Project+Manager&l= 2024-04-26T12:21:40Z 997146 Service Charge Project Manager 3471054 Service Charge Project Manager 10/05/2024 23:59:00 Bedford (Hybrid) MK41 8BJ £45,000 per annum NTX997146 Full time (37 hours per week) Permanent We are currently looking for a Service Charge Project Manager to join our Finance Team. This is an exciting new role and opportunity to be a part of the transformation process. You will be a lead role within the organisation to review how we administer service charges across our portfolio, leading on a project of implementing change. The successful candidate will ensure that an excellent high-quality service is provided to our internal and external customers. What you will be doing: Act as the key project resource for the service charges improvement project and in the implementation of systems / processes / interfaces arising To lead on a review of the service charge setting for both rental and home ownership properties on fixed and variable service charge regimes. Lead and project manage the work-stream, project deliverables and milestones Liaise with the Homes and independent living teams to review, calculate and implement revised estate, scheme and unit apportionments Lead the work-stream for re-structuring and cleansing the property database and coding Provide technical advice to the organisation. Produce letters, notifications and information documentation required as part of the service charges processes Collaborating with and challenging key stakeholders. Establishment and maintenance of sound financial systems and procedures, ensuring that these are standardised across the project to improve efficiency and effectiveness We’d love to meet someone with: With at least 4 years' experience of working in a financial environment Considerable experience of service charge management in the housing sector Experience of working with computerised Financial and Housing Management systems, including service charge modules Great attention to detail and ability to work systematically to achieve objectives Excellent numeracy skills and an ability to understand, analyse and manipulate information and data Lease and rental product knowledge Ability to interpret and convey complex information (orally / in writing) to a range of diverse audiences and liaise credibly and articulately with other professionals Amongst what we offer you is: A competitive salary of £45,000 per annum 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service) A generous contributory pension scheme Enhanced family leave Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Hybrid Working Please note the successful candidate will need to complete a basic DBS application. Closing date: 10th May 2024 Interviews to be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. https://bpha.current-vacancies.com/Jobs/FeedLink/3470591?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Independent+Living+Housing+Officer&l= 2024-04-26T12:21:40Z 997421 Independent Living Housing Officer 3470591 Independent Living Housing Officer 04/05/2024 23:59:00 Bedford / Northants MK41 7BJ £33,500 per annum including £2000 essential car allowance NTX997421 Permanent Full time (37 hours per week) We are currently seeking for a housing professional to take on our Independent Living Officer position in our new team. Predominantly based in Bedford you will visit schemes and manage a complex caseload of Independent Living customers. On occasion you may be required to visit our other schemes in Northamptonshire and Luton. In this key role you will deliver an effective, high quality and adaptive service that meets the needs of customers living in Supported Housing. You will provide appropriate management of the service and the building (where appropriate) by delivering one to one housing support to customers or by liaising with support providers on site. Other responsibilities will include: Overseeing any management agreements where a support agency is delivering landlord responsibilities on our behalf. Carrying out all day-to-day intensive housing management and support tasks. Proactively addressing any high-level arrears, safeguarding and/or ASB cases. Working holistically to the benefit of our customers and acting as an advocate where necessary. Increasing customer satisfaction levels as monitored through internal and external customer satisfaction surveys We’d love to meet someone with: Demonstratable experience of providing sensitive support to the needs of customers. Experience of carrying out assessments and identifying and managing needs/risks. Awareness and experience of working with clients with complex needs. Understanding of how to manage harassment and nuisance behaviour. Ability to work on own initiative and make decisions, but within existing system. An awareness of issues relating to Professional Boundaries and Safeguarding. It would be beneficial to have experience, knowledge or understanding of the housing environment and tenancy management issues. A full driving licence and vehicle. Amongst what we offer you is: A competitive salary of £31,500.00 with a £2000 car allowance 28 days holiday PLUS Bank Holidays – rising to 33 days per year (1 a year up to 5 years of consecutive service) An inhouse training plan to support you in your role A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Finding the right people that share our passion for excellent customer experience, our values and our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us – so come and join the team and be part of something special. Closing date: 4th May 2024 Interview date: To be confirmed Please note the successful candidate will need to complete a Enhanced DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. https://bpha.current-vacancies.com/Jobs/FeedLink/3463391?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Maintenance+Coordinator&l= 2024-04-26T12:21:40Z 997934 Maintenance Coordinator 3463391 Maintenance Coordinator 03/05/2024 23:59:00 Bedford (Hybrid) MK41 7BJ £26,300 per annum NTX997934 Permanent Full time (37 hours per week) We are looking for a Maintenance Coordinator to be responsible for providing day-to-day admin and co-ordination support for the IHMS Surveying Services team. The successful applicant will also provide effective support to the wider IHMS team and support cross functional working. What you will be doing: Managing the Surveying Services Repairs inbox, responding to queries, escalation calls and complaints from internal and external customers and suppliers quickly and effectively Being responsible for ensuring that during these processes, a customer centric approach is adopted. Ensuring we deliver a true solutions-based approach to our customers repair needs Supporting your manager and the team in a variety of tasks that may change dependant on service needs You will on a daily basis, ensure that all out of hour emergency repairs have been completed, the reports are reviewed, and corresponding information is received from the relevant contractors, actioning all required follow-on works and ensuring customers are kept informed. Act as a support function for the management team within the IHMS Surveying Services team, carrying out a variety of tasks that may change dependant on service needs What we are looking for Educated to GCSE or equivalent levels (E) Experience of working within tight time restraints, overcoming logistical challenges, and planning Good general organisational, problem-solving, communication and IT skills Good knowledge of Microsoft Office 365 & planning software Commitment to providing great customer service with demonstrable experience from a previous role Good general all round construction knowledge within property maintenance sector would be desirable Amongst what we offer you is: A competitive salary of £26,300 per annum 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Hybrid working Please note the successful candidate will need to complete a basic DBS application. Closing date: 3rd May 2023 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible https://bpha.current-vacancies.com/Jobs/FeedLink/3463507?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Senior+Building+Surveyor&l= 2024-04-26T12:21:41Z 997935 Senior Building Surveyor 3463507 Senior Building Surveyor 03/05/2024 23:59:00 Bedford (Hybrid) MK41 7BJ £52,000 per annum including car allowance NTX997935 Permanent Full time (37 hours per week) We are looking for a Senior Building Surveyor to be responsible for leading our building surveying team, ensuring that a full range of technical surveying duties are undertaken. You will ensure that bpha properties meet the standards expected through the various legislations that are in place and remain free from hazards and disrepair. You will be working with other to develop measure and processes to ensure bpha are proactively managing the condition of their customer homes, ensuring that bpha properties are free from Hazards (HHSRS) and Disrepair. You will also manage any instances of this to a swift and successful conclusion, working closely with our legal and governance team throughout What you will be doing: You will take responsibility for implementing, enforcing, and maintaining and strong SHEQ culture within your team that can be evidenced and stands up to scrutiny and audit Ensuring that bpha properties are fit for human habitation, and free from any hazards that would impact upon the health or the ability for the customer to use and enjoy the property freely Responsible for developing a highly motivated, empowered, and engaged team, that proactively work together to contribute towards delivering bpha’s vision and mission Work with the IHMS Senior Management team to ensure that all of bpha's Property Services policies and procedures adhere to any new or changing legislation To ensure a customer centric service is delivered at all times What we are looking for: Degree in Building Surveying MRICS Accreditation Certified HHSRS Practitioner Experienced construction professional with sound knowledge of maintenance and repair works Good knowledge & experience of landlord responsibilities, construction & housing health and safety Experience working in the social housing maintenance sector, either client or contractor side Amongst what we offer you is: A competitive salary of £50,000 £2000 car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Hybrid working Please note the successful candidate will need to complete a basic DBS application. Closing date: 3rd May 2024 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible https://bpha.current-vacancies.com/Jobs/FeedLink/3474726?cid=1792&linkType=1&rsid=0&js=0&s=False&t=Service+Charge+Officer&l= 2024-04-26T12:21:41Z 999284 Service Charge Officer 3474726 Service Charge Officer 15/05/2024 23:59:00 Bedford (Hybrid) MK41 7BJ £37,724 per annum NTX999284 Permanent Full time (37 hours per week) - Flexible home and office working available We are currently looking for a Service Charge Officer to deliver the rent and service charge setting and service charge reconciliation process. Reporting into the Service Charge Manager. The Service Charge Officer will be full time 37 Hours per week What you will be doing: Continuously reviewing processes and procedures and working with the Service Charge Manager and the Rent and Service Charge manager to move the team forward. To deliver excellent service to the rest of the organisation, working with colleagues to ensure customers receive a value for money service. To ensure that income is maximised by accurate service charge billing. To provide technical advice on Fixed and Variable service charges to colleagues within the organisation and all customer bases. We’d love to meet someone with: At least two years’ experience of service charges and sound knowledge. Excellent numeracy skills and an ability to understand, analyse and manipulate information and data. Excellent IT skills with proven ability to use Finance Systems, Microsoft applications, particularly advanced use of Excel and other software packages. Ability to work collaboratively to meet agreed outcomes. Finance or Social Housing/Property experience. Strong communication skills. Our offer to you is: A competitive salary of £37,724.93 28 days holiday PLUS Bank Holidays (Increasing with service) A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Discounted gym membership Retail discount scheme Successful candidates will need to complete a basic DBS application. Closing date: 15th May 2024 Interviews will be held as soon as possible We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.