Home Ownership Administrator
This is a Fixed Term Contract, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Fixed Term Contract – 12 months
Full-Time
Are you looking to join a dynamic team where your administrative skills and customer focus will make a real difference? bpha is seeking a proactive and enthusiastic Home Administration Assistant to support our Home Ownership team. You’ll play a vital role in delivering timely administrative support, ensuring smooth operations, and providing excellent service to our customers and colleagues.
This role is a hybrid working role, you are required to work two days at our head office in Bedford and three days working from home. You may also be required to work additional days in the office as and when your role and the business requires you to do so, living at a commutable distance to the office is essential.
As an Administration Assistant you will be:
- Providing direct administrative support to the Home Ownership team, including legal enquiries and data entry.
- Building and maintaining strong relationships with stakeholders and colleagues.
- Accurately managing transaction files, ensuring all customer data is recorded and stored in line with GDPR and company policies.
- Supporting the marketing and sales team as required.
- Promoting and embody the bpha brand and values, always seeking ways to improve the customer experience.
- Providing feedback on personal performance and contribute to team targets and objectives.
- Demonstrating flexibility by undertaking other duties as needed to meet the organisation’s evolving needs.
What We’re Looking for as an Administration Assistant:
Essential:
- Strong administrative skills, with confidence using MS Office, CRM, and telephony systems.
- Excellent team player, able to build relationships and support colleagues.
- Ability to thrive in a busy, fast-moving sales environment and prioritise workload effectively.
- Positive, ‘can-do’ attitude with a commitment to high performance and customer satisfaction.
- Flexible and adaptable approach to work.
- Good customer service skills, both written and verbal.
- Experience in a fast-paced administrative role.
- Experience using CRM databases.
Desirable:
- Experience in a customer-facing environment (e.g., developer, estate agent, housing association).
- Understanding of conveyancing, shared ownership, and the wider intermediate housing market.
Why Join Us?
At bpha, our values are at the heart of everything we do:
- We take responsibility: We do what we say and are accountable for our actions.
- We show empathy: We respect and listen to every colleague and customer.
- We are better together: We value diversity and achieve more as one team.
- We are ambitious: We strive for excellence and make a positive difference.
Employee Benefits
We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer:
- Cycle to Work Scheme
- Retail Discounts
- 28 Days Annual Leave + Bank Holidays
- Professional Development Opportunities
- Private Health Care
- Employee Assistance Programme
- Generous Pension Scheme
Are you ready to make a difference?
If you’re ready to make a positive impact and develop your career in housing, we’d love to hear from you!
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.
Early applications are encouraged to avoid disappointment.
All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
About us
bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes – for rent, shared ownership and supported housing.
We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services.
As a bpha employee, you’d be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!).
Our vision and values
‘Quality homes. Connected communities’.
Our vision underpins our commitment to provide and maintain safe, sustainable, efficient, high standard homes for local people.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
- Holiday entitlement of 28-33 days a year, plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events, clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
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