We are ambitious
We are better together
Receptionist
Salary
£24,898.65 per annum
Location
Bedford, Bedford Heights
Mergefield Title
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Mergefield Title
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This is a Fixed Term Contract, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Hours of work: Monday – Friday (9am to 5pm or similar)
Contract Type: 12-month Fixed Term
Are you a people-focused professional with a passion for delivering exceptional customer service? bpha is seeking a confident and organised Receptionist to be the welcoming face of our Bedford Heights office.
About the Role
As our receptionist, you will be the first point of contact for visitors, customers, and deliveries. You’ll play a key role in creating a positive and professional impression of bpha while supporting our internal teams with a range of business services.
Key Responsibilities
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Welcome and assist all visitors and customers, ensuring health and safety procedures are followed.
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Handle queries with empathy and professionalism, redirecting or following up as needed.
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Provide business support services including reprographics, meeting arrangements, equipment fault handling, and administrative tasks.
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Manage incoming and outgoing correspondence and support purchasing processes.
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Assist with document management tasks such as scanning, indexing, and redacting.
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Support the employee wellbeing agenda through administrative contributions.
What We’re Looking For
Essential Skills & Attributes:
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Excellent interpersonal and communication skills.
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Strong active listening and empathy.
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Proficiency in Microsoft Outlook, Teams, Word, and Excel.
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High attention to detail and problem-solving ability.
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Ability to manage a varied workload and meet deadlines independently.
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Calm under pressure and collaborative team player.
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Flexible, adaptable, and proactive.
Experience:
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Previous experience in a customer-focused role.
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Experience building relationships with stakeholders.
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Teamwork to achieve shared goals.
Desirable:
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Experience as a receptionist.
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Familiarity with CRM systems.
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First Aid qualification or willingness to train.
Our Values
We take responsibility, show empathy, work better together, and strive to be ambitious. These values guide everything we do at bpha.
Ready to join a team that values excellence and empathy? Apply now and be part of a workplace that makes a positive difference every day.
About us
bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes – for rent, shared ownership and supported housing.
We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services.
As a bpha employee, you’d be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!).
Our vision and values
‘Quality homes. Connected communities’.
Our vision underpins our commitment to provide and maintain safe, sustainable, efficient, high standard homes for local people.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
- Holiday entitlement of 28-33 days a year, plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events, clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
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