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Service Improvement Panel Member (customers only)

Salary £3000 pro rata
Location Bedford (hybrid)
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Fixed Term Contract, Part Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Fixed Term Contract – 2 Years  

Part time (14 hours per month) 

 

bpha are looking for 3 Customers to join the other 7 customer members on the Service Improvement Panel. If you’re a bpha rental customer (tenant) or bpha shared owner/leaseholder you are eligible to apply.

The Service Improvement Panel works with bpha to look at our performance from a customer viewpoint. You will be an influential customer voice to Board and bpha’s committees, helping to make decisions on the services that effect you. To be a panel member you’ll need to commit to the time equivalent of two days a month and in return, you’ll receive an optional payment of £3,000 per year in monthly instalments along with training and support.

We are looking for someone who is

  • Interested in improving services at bpha
  • Confident to challenge questions and solve problems
  • A good team player
  • Good standard of literacy, able to read reports, research and prepare for meetings.
  • IT literate in Microsoft Teams, Outlook and Word
  • Can commit to 6 formal in person meetings a year, and time equivalent of 14 hours a month

To apply, please complete the online application form and provide a covering statement that shows how you meet the above criteria, as well as your answers to the following three questions

  • Why are you applying to become a service improvement panel member?
  • What will you bring to the group (examples, personality traits, lived experience, work or volunteer experience etc)
  • What’s one area of service you think should be a priority for the Service Improvement Panel to help improve and why.

Please include a CV with your application.

We want our recruitment to be inclusive – if you have any concerns about completing this application, please speak with Becky Pavey-Kenny If you would like more information about the role or would like to discuss the role with any of the current service improvement panel members, email CustomerVoice@bpha.org.uk or call 0330 100 0272 and ask to speak to Becky Pavey-Kenny

 

About us

bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.

We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.

All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.

We own or manage over 19,500 homes and over 500 staff.

Our vision and values

To build communities where people can live happily in a home they can afford.

Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.

We are ambitious

We are better together

We show empathy

We take responsibility

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