Repairs & Voids Inspector
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Permanent
Full time (37 hours per week)
We currently have an exciting opportunity for a candidate to join bpha’s In House Maintenance Service, who make a difference to our customer’s lives everyday by delivering a high-quality repairs service designed around them.
We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well.
We are looking for a Repairs and Voids Inspector to join our newly formed Small Works Team, and to be responsible for the inspection, specification, and ordering of repairs identified requiring technical knowledge to ensure a long-lasting repair solution is provided
The inspections you complete should consider the impact of the repairs required on our customers experience of living within their home, and you are expected to proactively communicate with customers, ensuring they are aware of the next steps following your inspection and what to expect.
What you will be doing:
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Responsible for contributing to the IHMS’s strong culture of health, safety, environment, and quality that can be evidenced, stands up to scrutiny and audit
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Carrying out a range of different inspections, ensuring that the repairs service delivered achieves good quality value for money repairs.
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Take responsibility for positively contributing to a highly motivated, empowered, and engaged team that work together to contribute towards delivering bpha’s vision and mission
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To ensure a customer-centric service is always delivered. Be responsible for contributing to a team who have a customer centric, right first-time culture.
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Responsible for maintaining professional supplier relationships in conjunction with the IHMS management teams and SHEQ team
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Responsible for ensuring you and your team’s adherence and compliance to bpha standing orders, financial regulations, policies, and procedures
We’d love to meet someone with:
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In depth knowledge and understanding of building construction, maintenance and legislation governing social housing providers
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Experience of fault diagnosis and works specification
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Knowledge of schedule of rates and experience in using them to select the most appropriate codes
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Knowledge of health and safety legislation related to construction and/or landlord responsibilities
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Building construction qualification to minimum ONC/OND or NVQ Level 3
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Proven experience of delivering customer service excellence
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Full UK Driving Licence
Amongst what we offer you is:
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A competitive salary
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28 days holiday PLUS Bank Holidays (Rising with services to 33 days plus bank hols)
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A generous contributory pension scheme
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Private health care
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Free life assurance
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Enhanced family leave
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Access to an extensive suite of wellbeing services and tools including a digital gym
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Opportunities for learning and development
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Discounted gym membership
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Retail discount scheme
Please note the successful candidate will need to complete a basic DBS application.
Closing date: 8th May 2025
Interviews: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
INDHIGH
About us
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.
We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
- Holiday entitlement of 28-33 days a year, plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events, clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
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