Allocations & Lettings Officer
This is a Fixed Term Contract, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
12 months FTC
Full Time
Monday - Friday 9am-5pm
Do you thrive working as part of a busy team with a varied workload? Can you provide excellent customer service whilst doing so?
We are looking for an Allocations and Lettings Officer to join our busy Allocations and Lettings Team to provide an excellent service to our customers and potential customers in allocating social housing properties and completing tenancy changes.
What you will be doing:
Allocating all bpha rental properties in accordance with bpha’s allocations policies and nomination agreements held with local authority partners. This includes shortlisting of applicants from the local authority housing register
Making decisions on the suitability of applicants for properties in terms of needs, affordability and previous tenancy conduct
Maximising income through minimising rent loss resulting from vacant properties
Completing changes to tenancies such as assignments (including mutual exchanges) and successions in line with legislation, contractual rights and bpha’s policies.
Teminating tenancies when notice is received and carry out end of tenancy checks
We’d love to meet someone with / who:
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Can demonstrate excellent customer service skills through delivering outstanding customer focused services
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Can create rapport and build effective relationships quickly
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Has the ability to collaborate effectively with other teams and external agencies
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Has a high level of emotional intelligence, with the ability to handle challenging customer situations sensitively and professionally
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Is a clear and effective communicator, able to convey complex information to customers and key stakeholders
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Has the ability to organise and prioritise own workload to meet the demands of a fast-paced environment where priorities can change quickly
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Can engage and listen to our customers and empathise with them
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Is highly organised and good attention to detail with a right first-time attitude
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Has the ability to follow procedures and maintain, clear, concise records
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Has excellent problem solving and decision-making capabilities, able to work within agreed parameters and make operational decisions
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Has the ability to process data quickly and accurately
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Has accurate record keeping and data entry with experience in providing business communications
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Has the ability to adapt, learn new skills quickly and respond positively to a changing environment
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Can negotiate when necessary to liaise effectively with key stakeholders
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Can identify areas for change to enhance customer experience
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Can demonstrate bpha values
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Has experience of dealing with customers who may be in crisis or experiencing high levels of stress
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Has knowledge of tenancy management and/or allocating social housing
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Competent and confident in using Microsoft teams, word, excel, outlook and dynamics
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Has previous experience of working in a high performing team and busy team
Amongst what we offer you is:
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A competitive salary
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28 days holiday PLUS Bank Holidays
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A generous contributory pension scheme
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Private health care
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Free life assurance
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Access to an extensive suite of wellbeing services and tools including a digital gym
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Opportunities for learning and development
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Discounted gym membership
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Retail discount scheme
Successful candidates will need to complete a basic DBS application.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
INDLOW
About us
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.
We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
- Holiday entitlement of 28-33 days a year, plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events, clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
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