Home Ownership Assistant
This is a Fixed Term Contract, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Fixed term contract – 6 months to start
Full time (37 hours per week)
We are currently seeking a Homeownership Assistant to support the Home Ownership team acting as a first point of contact for customers, managing enquiries and ensuring a seamless customer experience. You’ll deliver a timely, customer focused experience for purchasers, vendors and our current homeowners in order to maximise sales income and surplus.
This role is a hybrid working role, you are required to work two days at our head office in Bedford and three days working from home. You may also be required to work additional days in the office as and when your role and the business requires you to do so, living at a commutable distance to the office is essential.
There is opportunity for personal and professional growth within our Home Ownership team if desired.
What you will be doing:
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Answering customer calls and emails, providing correct information or referring to colleagues as appropriate.
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Delivering a timely, customer focused experience for purchasers, vendors and our current homeowners in order to maximise sales income and surplus.
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Meet or exceed targets and continually show a proactive approach to create enquiries and leads, as well as suggest new ideas and improvements to our ways of working.
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Accurately recording and maintaining systems.
We’d love to meet someone with:
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Strong customer service skills (email, phone and face to face).
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Strong administrative skills (CRM systems, MS office and telephone systems).
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The ability to work in a busy, fast-moving sales environment.
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A self-motivated, driven, proactive approach.
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Some knowledge of Low-Cost Home Ownership (advantageous).
Amongst what we offer you is:
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A competitive salary of £23,088 per annum
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28 days holiday PLUS Bank Holidays
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A generous contributory pension scheme
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Private health care
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Free life assurance
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Access to an extensive suite of wellbeing services and tools including a digital gym
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Opportunities for learning and development
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Discounted gym membership
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Retail discount scheme
Please note the successful candidate will need to complete a basic DBS application.
Closing date: 21st May 2024
Interview date: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About us
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.
We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,000 homes and employ 400 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
- Holiday entitlement of 28-33 days a year, plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events, clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
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