Independent Living Housing Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Permanent
Full time (37 hours per week)
We are currently seeking for a housing professional to take on our Independent Living Officer position in our new team. Predominantly based in Bedford you will visit schemes and manage a complex caseload of Independent Living customers. On occasion you may be required to visit our other schemes in Northamptonshire and Luton.
In this key role you will deliver an effective, high quality and adaptive service that meets the needs of customers living in Supported Housing. You will provide appropriate management of the service and the building (where appropriate) by delivering one to one housing support to customers or by liaising with support providers on site.
Other responsibilities will include:
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Overseeing any management agreements where a support agency is delivering landlord responsibilities on our behalf.
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Carrying out all day-to-day intensive housing management and support tasks.
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Proactively addressing any high-level arrears, safeguarding and/or ASB cases.
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Working holistically to the benefit of our customers and acting as an advocate where necessary.
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Increasing customer satisfaction levels as monitored through internal and external customer satisfaction surveys
We’d love to meet someone with:
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Demonstratable experience of providing sensitive support to the needs of customers.
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Experience of carrying out assessments and identifying and managing needs/risks.
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Awareness and experience of working with clients with complex needs.
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Understanding of how to manage harassment and nuisance behaviour.
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Ability to work on own initiative and make decisions, but within existing system.
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An awareness of issues relating to Professional Boundaries and Safeguarding.
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It would be beneficial to have experience, knowledge or understanding of the housing environment and tenancy management issues.
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A full driving licence and vehicle.
Amongst what we offer you is:
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A competitive salary of £31,500.00 with a £2000 car allowance
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28 days holiday PLUS Bank Holidays – rising to 33 days per year (1 a year up to 5 years of consecutive service)
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An inhouse training plan to support you in your role
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A generous contributory pension scheme
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Private health care
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Free life assurance
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Access to an extensive suite of wellbeing services and tools including a digital gym
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Opportunities for learning and development
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Discounted gym membership
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Retail discount scheme
Finding the right people that share our passion for excellent customer experience, our values and our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us – so come and join the team and be part of something special.
Closing date: 4th May 2024
Interview date: To be confirmed
Please note the successful candidate will need to complete a Enhanced DBS application.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About us
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.
We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,000 homes and employ 400 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
- Holiday entitlement of 28-33 days a year, plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events, clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
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