Maintenance Coordinator
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Permanent
Full time (37 hours per week)
We are looking for a Maintenance Coordinator to be responsible for providing day-to-day admin and co-ordination support for the IHMS Surveying Services team. The successful applicant will also provide effective support to the wider IHMS team and support cross functional working.
What you will be doing:
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Managing the Surveying Services Repairs inbox, responding to queries, escalation calls and complaints from internal and external customers and suppliers quickly and effectively
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Being responsible for ensuring that during these processes, a customer centric approach is adopted.
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Ensuring we deliver a true solutions-based approach to our customers repair needs
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Supporting your manager and the team in a variety of tasks that may change dependant on service needs
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You will on a daily basis, ensure that all out of hour emergency repairs have been completed, the reports are reviewed, and corresponding information is received from the relevant contractors, actioning all required follow-on works and ensuring customers are kept informed.
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Act as a support function for the management team within the IHMS Surveying Services team, carrying out a variety of tasks that may change dependant on service needs
What we are looking for
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Educated to GCSE or equivalent levels (E)
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Experience of working within tight time restraints, overcoming logistical challenges, and planning
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Good general organisational, problem-solving, communication and IT skills
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Good knowledge of Microsoft Office 365 & planning software
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Commitment to providing great customer service with demonstrable experience from a previous role
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Good general all round construction knowledge within property maintenance sector would be desirable
Amongst what we offer you is:
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A competitive salary of £26,300 per annum
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28 days holiday PLUS Bank Holidays
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A generous contributory pension scheme
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Private health care
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Free life assurance
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Access to an extensive suite of wellbeing services and tools including a digital gym
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Opportunities for learning and development
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Discounted gym membership
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Retail discount scheme
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Hybrid working
Please note the successful candidate will need to complete a basic DBS application.
Closing date: 3rd May 2023
Interview date: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible
About us
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.
We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,000 homes and employ 400 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
- Holiday entitlement of 28-33 days a year, plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events, clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
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