Surveying Services Officer
This is a Fixed Term Contract, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Fixed term contract – 12 months
Full time (37 hours per week)
We currently have an exciting opportunity for a candidate to join bpha’s In House Maintenance Service, who make a difference to our customer’s lives everyday by delivering a high-quality repairs service designed around them.
We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well.
Would you like to be a part of our new in-house repairs & maintenance service where you are valued as a key member of our workforce and can truly make a difference to our customer’s lives?
Bpha are looking for a Surveying Services Officer to be responsible for the day-to-day scheduling of our repair’s inspectors, stock condition surveyors and building surveyors.
You will be an effective part of the wider In-House Maintenance Services team and support cross functional working. Delivering a service which understands the needs of our customers and delivers a positive outcome for them. You will work with all areas of the IHMS and the wider bpha business to ensure we deliver a true solutions-based approach to our customers repair needs.
What you will be doing:
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You will work as an effective member of the IHMS team, ensuring that our Surveying Services team are only assigned inspections that they are trained and competent to complete
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You will have a customer centric, right first-time attitude, and live our corporate values, ensuring that you deliver a service which demonstrates our desire to understand the needs of our customers and deliver a positive outcome for them.
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Working collaboratively with other members of the IHMS and other bpha colleagues on finding solutions where resourcing issues arise and where there is potential for service failure, ensuring we deliver the best outcome for our customers and maintain our KPI’s
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Responsible for ensuring you and your team’s adherence and compliance to bpha standing orders, financial regulations, policies, and procedures
We’d love to meet someone with:
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Experience of working within tight time restraints, overcoming logistical challenges, and planning
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Minimum 2 years in logistical planning or other comparable scheduling service
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An organised approach to work, with a positive attitude and able to manage time effectively and efficiently
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Good general organisational, problem-solving, communication and IT skills
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Commitment to providing great customer service
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Educated to GCSE or equivalent levels
Amongst what we offer you is:
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A competitive salary of £30,216 per annum
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28 days holiday PLUS Bank Holidays
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A generous contributory pension scheme
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Private health care
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Free life assurance
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Access to an extensive suite of wellbeing services and tools including a digital gym
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Opportunities for learning and development
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Discounted gym membership
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Retail discount scheme
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Hybrid working
Please note the successful candidate will need to complete a basic DBS application.
Closing date: 2nd May 2024
Interviews will take place throughout the recruitment campaign
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About us
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.
We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,000 homes and employ 400 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
- Holiday entitlement of 28-33 days a year, plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events, clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
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